Relationship Manager - Shooting Club Branch

Key Accountabilities:

• Sales Achieve sales targets covering all required banking products as per branch business objectives.
• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
• Products Explain products and services to customers in order to achieve sales
• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers; escalate issue when outside authority
• Customer requests Process requests from existing and new customers and provide them with excellent service from day 1
• Customer administration Send, receive and file confirmations and ensure transfers are properly processed
• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
• Transactions: Process Branch non-cash operational transactions for example:-
  • CIF and account opening
  • KYC update
  • Debit cards
  • E-Banking
  • Mobile Wallet
  • Clients’ enquiries
  • Signatures amendments
  • AML alerts
  • Dormant accounts activation
  • Cheque book issuance
  • Print statement
  • Retail loans booking

Experience

• Minimum 4 years of experience in various branch roles
• Experience gained as part of the ABK training program