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Relationship Officer-Cairo

Date: May 6, 2021

Location: Giza Branch (EGY15), Egypt


Job Purpose

Deliver high quality service to customers through providing banking service

Key Accountabilities


• Sales Achieve sales targets covering all required banking products as per branch business objectives.

• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.

• Products Explain products and services to customers in order to achieve sales

• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

• Complaints Resolve issues and complaints from customers; escalate issue when outside authority

• Customer requests Process requests from existing and new customers and provide them with excellent service

• Customer administration Send, receive and file confirmations and ensure transfers are properly processed

• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately

• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks



Bachelor's Degree or Equivalent Certification/Experience


Minimum 2 years of banking experience in CS

Competencies & Skills

Customer Centric,
Effective Communication,
Professional Ethics,
Result Focus,