Relationship Manager- Aswan

Reports to: Sales & Service Head

Key Accountabilities

• Sales Achieve sales targets covering all required banking products as per branch business objectives.
• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
• Products Explain products and services to customers in order to achieve sales
• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers; escalate issue when outside authority
• Customer requests Process requests from existing and new customers and provide them with excellent service from day 1
• Customer administration Send, receive and file confirmations and ensure transfers are properly processed
• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
• Transactions: Process Branch non-cash operational transactions for example:-

1. CIF and account opening
2. KYC update
3. Debit cards
4. E-Banking
5. Mobile Wallet
6. Clients’ enquiries
7. Signatures amendments
8. AML alerts
9. Dormant accounts activation
10. Cheque book issuance
11. Print statement
12. Retail loans booking

Experience

• Minimum 4 years of experience in various branch roles
• Experience gained as part of the ABK training program