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Branch Manager (M) RBD

Date: Oct 13, 2021

Location: Al Asimah, Kuwait


Reports To

Area Manager

Job Purpose

To lead a branch operation and ensure 1) performance objectives are achieved or exceeded 2) high customer service levels are delivered and 3) risk/loss is minimized

Generic Accountabilities

1. People Management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks

Specific Accountabilities

  1. Branch management Propose plans and activities for the branch which align with RBD’s overall objectives
  2. Sales Manage branch sales activities and deliver branch sales in line with budget
  3. Business development Develop marketing and business opportunities by representing the bank externally and in the community
  4. Business banking Manage business customers and ensure services offered and delivered are in line with guidelines
  5. Priority customers Manage priority customers and deliver sales of services and products
  6. Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.
  7. Customer accounts Manage requests for loans etc. within authority matrix
  8. Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures
  9. Marketing Manage marketing and sales campaigns and initiatives
  10. Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed


Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management


  • At least 7 years’ banking sector experience
  • Experience of a range of retail banking roles


  • Knowledge of retail banking products and services
  • Good understanding of customer needs
  • Knowledge of retail network operations and procedures

Work Contact

Internal Stakeholders: All Consumer  Banking  Departments, Operations, Other ABK departments as necessary

External Stakeholders: ABK Customers, Visitors


Coaching the Sales Team
Initiating Action
Targeting Sales Opportunities
Building Customer Relationships
Creating a Service Reputation
Aligning and Executing Sales Strategy
High-Impact Communication
Driving for Results

JD Code

RBD 6.2