Share this Job

Call center agent

Date: Oct 15, 2020

Location: Hawalli, Kuwait

Company: AL AHLI BANK OF KUWAIT

Reports To

Manager, RBD - Call Center

Job Purpose

Handle inbound/outbound, resolve customer issues and provide high customer service

Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities
  1. Inbound calls Take inbound and handle/solve customer queries and issues
  2. Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns
  3. Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction
  4. Systems Ensure data is entered correctly into systems and all data requirements are captured
  5. Security Follow security processes and ensure that access to account details is in line with procedures
  6. Complaints Handle customer concerns by taking detailed information and logging customer service complaints
  7. Sales Sells additional services by recognizing opportunities to cross-sell
Education
Diploma Degree or equivalent certification/experience in Business Administration and Management
Experience
  • Fresh experience in customer-facing roles
Skills
  • Knowledge of security processes
  • Systems knowledge and system interrogation
  • Knowledge of data capture