Inbound Agent - Contact Center

2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks

•    Inbound Calls: Handle inbound calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues related to banking services.
•    Service Excellence: Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
•    Product Knowledge: Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
•    Data Entry and Accuracy: Enter customer information and transaction details accurately into the system, ensuring data integrity.
•    Security Protocols: Follow established security protocols to safeguard customer information and maintain the confidentiality of banking transactions.
•    Sales Opportunities: Identify opportunities to promote and cross-sell banking products and services during customer interactions.
•    Complaint Handling: Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
•    Reporting: Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.

High School Education or Equivalent Certification/Experience

•    Between 0-1 year of experience