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Kuwaiti Direct Sales Agent

Date: Sep 20, 2021

Location: Hawalli, Kuwait


Reports To

Assistant Manager, RBD - Central Sales

Job Purpose

To achieve sales of designated products

Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities

1. Support: Provide support and assistance on operational related functions to sales team staff, ensuring proper servicing of banking needs for customers. 

2. Operations responsibilities: verify account applications, transactions and signatures after being processed by related officer ensuring accuracy and timely processing.

3. Process Improvement: Ensure all non-financial transactions related to the opened accounts are completed (Issue ATM, send informing email to the related branch, register all accounts on the data sheet, add system note in case of any missing required data/document etc..) and follow-up for the required missing. 

4. Date Validation: Check and register all applications in the data sheet (loans/ credit cards) before processing and make sure customer data are updated (KYC /FATCA, etc. ) and provide regular reports as needed.

5. Compliance Ensure compliance to all regulatory requirements and policies along with operational risk controls.

6. KPI tracking: Supervise operational data sheets (credit cards/loans) in order to properly assess the KPI’s of the team. 

7. Audit: Maintain ABK’s internal control standards, including timely implementation of internal and external audit points

8. Risk management Ensure line management and personnel awareness of discovered control issues and propose solutions to mitigate any future risk issues that might be highlighted.

9. Training Train and develop central sales team  & operational team staff on new or changed policies, procedures and systems

10. Other responsibilities: Prepare and handle any additional/new tasks that are assigned by his direct manager. 


Diploma Degree or equivalent certification/experience in Business Administration and Management
  • Minimum 3 years sales experience
  • Direct sales or branch experience
  • Handling partner relationships
  • Sales techniques and processes
  • Product knowledge
  • Marketing best practice
  • Local market, locations, potential partners
  • Risk Management skills"
Work Contact

Internal Stakeholders: Branches, Corporate Banking, Operations, Marketing

External Stakeholders: Direct Sales/Ministries

Sales Persuasion
Sustaining Customer Satisfaction
Planning and Organizing
Establishing Customer Value
Targeting Sales Opportunities
Sales Negotiation
Building Trusting Relationships
High-Impact Communication