FI & GTS Operations Senior Officer

Job Purpose

Provides an efficient and qualified service to existing & new / prospective non borrowing corporate customers

Key Accountabilities

•Enhancing some of daily internal system reports such as clearing reports, instalments reports, and outstanding LC, LG, & IDC’S reports provided to Head of Corporate Service Unit to allow the team to provide more accurate and efficient data to customers.

•Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.

•Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently

•End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties.

•Preparing Customer requests reports that are relative to account position and account dues position.

•Ensure contacting all non borrowing corporate customers in regular bases to obtain their level of service satisfaction.

•Handling Customer requests that related to trades and settlement

•Handling the whole Foreign Exchange process

Education

Experience

1 to 5 years banking sector experience – specifically in Customer Service

Preferably Obtained Credit course

Competencies & Skills