Operations and Control Head - Shooting Club
Date: Jan 6, 2025
Location: Shooting Club Branch (EGY69), Egypt
Company: AL AHLI BANK OF KUWAIT
- Vault: Supervise main vault cash operations, ensure abidance with procedures and perform regular snap checks.
- ATM: Supervise ATM cash operations, ensure abidance with procedures and perform regular snap checks.
- Work supervision Spot check universal operations officers’ work and conduct counts of cash; supervise the settlement of bills.
- Compliance & AML: Ensure AML issues in the branch are handled properly.
- Custody: Responsible for maintaining accurate records for FORMS OF VALUE, blank cheques, etc. in addition to daily update for Keys, Combination and stamps registers.
- Sales To participate and encourage his/ her team members to forward referrals to assist in achieving branch target.
- Customers operations: -
- Responsible for all branch and back office operations, ensure that all universal operations supervisor a/o officers are aware and able to direct the customers to the most appropriate delivery channel to meet their needs & support universal operations officers to own /manage customer queries and complaints by taking ownership and resolving in a timely manner in coordination with universal operations supervisor.
- Lead the universal operations supervisor and officers to ensure that branch operations duties are carried out on timely basis
- Liaise with centralized operations departments and work cross functionally on all operational related issue
- Controls
- Close monitoring on branch control aspects & universal operations officers’ cash limits and monitor cash handling to mitigate operational losses and fraud cases.
- Achieve operational audit excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ensuring to comply with risk , compliance and audit requirements
- Close monitoring of Daily cash operational and insurance limits
- Close monitoring to all trade finance operations within the branch and to be assigned as one of the main custodians for all trade documentation / registers.
- Perform snap checks on cash transactions to ensure full abidance with the related financial limits
- Handle the investigation of all Clients complaints and reply to CCPU
- Corporate governance & Compliance: Ensure all activities are complying with corporate governance & regulatory/legal/CBE frameworks as well as full adherence with KYC standards.
- Experience:
- Minimum 6 years of experience in Branches operations
- Experience in handling customers and their issues