Head Cash - Kattameya Creeks/One Ninety

Job Purpose

Supervise Tellers’ cash and operations activities to ensure that cash and operations processes are in line with procedures and best practices.

Key Accountabilities

1. Start & end of day operations:- 

• Open vault, withdraw cash boxes and transfer to Tellers’ stations.
• Collect cash boxes, check and reconcile closing balances, reconcile vault balances with the Second Custodian, lock vault

2. Vault: Handle correspondences with Bank’s Central Vault, ensure abidance with the daily cash policy and perform monthly snap checks.
3. ATM Regular refurbishment including report any malfunctions for repairs and maintenance; reconcile cash amounts, ensure these are checked by CSR and cash is captured in cash register. 
4. Money transfers complete forms for cash-in and cash-out for each amount transferred to / from the main vault.
5. Work supervision Spot check tellers’ work and conduct counts of cash; supervise teller's settlement of bills, mobile telephone, etc.
6. Corporate governance & Compliance: Act as branch’s compliance officer and ensure all activities are complying with corporate governance & regulatory/legal/CBE frameworks as well as full adherence with KYC standards.
7. Compliance & AML: Responsible for AML issues in the branch including:

• Investigate & reply to AML inquiries (received from AML operation Team or from Compliance AML Team )
• Investigating Safe watch system alerts in proper timing according to the procedures

8. Custody: Main Branch custodian (Vault & ATM), including documentation like chequebooks, returned cheques, pins, etc.
9. Sales To participate and encourage his/ her team members to forward referrals to assist in achieving branch target.
10. Customers operations :-

• Responsible for all branch and back-office operations, ensure that all operation staff are aware and able to direct the customers to the most appropriate delivery channel to meet their needs & support.
• Lead the operations staff to ensure that branch operations duties are carried out on timely.
• Work with and support the Business Development branch team to deliver exceptional business performance.
• Liaise with centralized operations departments and work cross functionally on all operational related issues.

11. Controls

• Close monitoring on branch control aspects & tellers cash limits and monitor cash handling to mitigate operational losses and fraud cases.
• Achieve operational audit excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ensuring to comply with risk, compliance and audit requirements.

12. Self and team development

• Motivate staff ensuring that they are recognized thru the ABK recognition schemes, Identifying training needs of team members and effectively support their personal development.
• Build and develop a high performing team through embedding performance development and coaching & ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential.
• Agree on performance development objectives with line manager.

Extra Activities as assigned:

• Supervision of Administrative matters of the branch
• Petty cash
• Provide cover for other branches when required

Experience:

• Minimum 5 years of experience in Cash
• Experience in handling customers and their issues