Operation Officer

Reports To

Manager, RBD - Area Operations

Job Purpose

Ensure branch operations are within policies and procedures through processing, authorizing, audit, support and follow-up

Generic Accountabilities

Specific Accountabilities

1. Support Provide support and assistance on operational related functions to branch staff
2. Customer service Support branch staff and ensure proper servicing of banking needs for customers
3. Risk management Ensure line management and personnel awareness of discovered control issues
4. Process improvements Identify potential process improvements to ensure achievement of branches performance
5. Compliance Ensure compliance, operational risk controls in accordance with regulatory standards and policies
6. Audit Maintain ABK’s internal control standards, including timely implementation of internal and external audit points
7. Reporting Provide regular reports as needed
8. Checking Review and handle the following issues a) Cheque book request / KNET, b) Daily transactions c) Returned Cheques d) Dormant account reactivation control e) ATM’s reconciliations f) End-of-month reports etc. 
9. Training Train branch staff on new or changed policies, procedures and systems

Education

Experience

• At least 6 years’ banking sector experience
• Experience in a branch operations environment
• Experience of processing procedures and practices
• Experience in auditing and investigation techniques

Skills

• Branch operational policies and procedures
• Audit techniques
• Risk identification processes and techniques
• Knowledge of reporting processes

Work Contact

Internal Stakeholders: All Retail Banking Departments, Operations, Facilities Management. Other ABK departments as necessary

External Stakeholders: ABK Customers

Competencies

JD Code

RBD 19.2