Head Cash - Smart Village

Key Accountabilities:

1. Start & end of day operations:- 

• Open vault, withdraw cash boxes and transfer to Tellers’ stations                         
• Collect cash boxes, check and reconcile closing balances, reconcile vault balances with the Second Custodian, lock vault

2. Vault: Handle correspondences with Bank’s Central Vault, ensure abidance with the daily cash policy and perform monthly snap checks.
3. ATM Regular refurbishment including report any malfunctions for repairs and maintenance; reconcile cash amounts, ensure these are checked by CSR and cash is captured in cash register. 
4. Money transfers complete forms for cash-in and cash-out for each amount transferred to / from the main vault.
5. Work supervision Spot check tellers’ work and conduct counts of cash; supervise teller's settlement of bills, mobile telephone, etc.
6. Corporate governance & Compliance: Act as branch’s compliance officer and ensure all activities are complying with corporate governance & regulatory/legal/CBE frameworks as well as full adherence with KYC standards.
7. Compliance & AML: Responsible for AML issues in the branch including:

• Investigate & reply to AML inquiries (received from AML operation Team or from Compliance AML Team ) and obtain supporting documents if needed from clients in a timely manner according to the procedures
• Investigating Safe watch system alerts in proper timing according to the procedures
• Enhance KYC update ratio in the branch
• All compliance issues in his branch.

8. Custody: Main Branch custodian (Vault & ATM), including documentation like chequebooks, returned cheques, pins, etc.
9. Sales To participate and encourage his/ her team members to forward referrals to assist in achieving branch target.
10. Customers operations :-

• Responsible for all branch and back office operations , ensure that all operation staff are aware and able to direct the customers to the most appropriate delivery channel to meet their needs & support operations staff to own /manage customer queries and complaints by taking ownership and resolving in a timely manner  .
• Lead the operations staff to ensure that branch operations duties are carried out on timely basis guaranteeing the provision of world-class customer service.
• Work with and support the Business Development branch team to deliver exceptional business performance.
• Liaise with centralized operations departments and work cross functionally on all operational related issues and build an excellent relationship with other key functions that interface with retail to ensure seamless service to our customers.
• Responsible for the execution of all required cleansing tasks to be delivered accurately and in due date.

11. Controls

• Close monitoring on branch control aspects & tellers cash limits and monitor cash handling to mitigate operational losses and fraud cases.
• Achieve operational audit excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ensuring to comply with risk , compliance and audit requirements
• Ensure that operations team members’ adherence to all circulated manuals and to all procedures circulated by the business development team.
• Motivate staff ensuring that they are recognized thru the ABK recognition schemes, Identifying training needs of team members and effectively support their personal development.
• Build and develop a high performing team through embedding performance development and coaching & ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential.
• Role model for people, do things whole-heartedly, communicate with passion and efficient change as a way of working & pursue own development to increase personal effectiveness and acknowledge strengths and areas of development.
• Agree on performance development objectives with line manager.

Experience:

• Minimum 5 years of experience in Cash
• Experience in handling customers and their issues