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Relationship Manager-Elite Banking
Date: Apr 11, 2021
Location: Al Asimah, Kuwait
Company: AL AHLI BANK OF KUWAIT
Reports To
Branch Manager with Head of Elite Banking oversight
Job Purpose
Efficiently manage high worth clients, providing high end services and maximizing profits along with creating good will for the bank
Generic Accountabilities
1. People Management Supervise employees and the team in line with people policies & practices. Communicate operational procedures.
Specific Accountabilities
- Target Planning: Achieve agreed individual performance targets for income generation, product sales and new client growth targets
- Customer Satisfaction: Ensure client satisfaction with all products/services offered by ABK and ACIC
- Business Development: Coordinate when needed with product specialists in different businesses (e.g. CBD, ACIC, Treasury) to push for products
- Exercise Organization: Conduct KYC exercise
- Sales: Deliver sales of products and services. Prepare sales plans in order to meet established targets. Ensure that relevant products are sold to customers based on customer risk profiles
- Enquiry Management: Respond to client enquiries and request
- Clients Management: approach new clients by offering new products, services and providing continuous customer service
Education
Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management
Experience
- Minimum 5 years banking sector experience
- Minimum Experience 3 years in Affluent Banking, or in supporting relationship management
- Successful record of supporting major high worth clients
Skills
- Understanding of Retail Banking products and services
- Knowledge of Retail Banking practice and processes
Work Contact
Internal Stakeholders: All Corporate Teams, ACIC, Risk Management, Remedial, Retail, Operations & Treasury
External Stakeholders: Affluent Banking Clients
Competencies
Account Planning
Building Influential Partnerships
Sustaining Customer Satisfaction
Sales Negotiation
Portfolio Management
Driving Successful Customer Engagements
Building Trusting Relationships
High-Impact Communication
JD Code
RBD 23.1