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Relationship Officer - Retail Banking

Date: Oct 15, 2020

Location: Al Asimah, Kuwait

Company: AL AHLI BANK OF KUWAIT

Reports To

Branch Manager

Job Purpose

Manage relationships with customers through handling queries and marketing/selling products

Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities
  1. Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
  2. Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers
  3. Products Explain products and services to customers in order to achieve sales
  4. Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team
  5. Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
  6. Complaints Resolve issues and complaints from customers; escalate issue when outside authority
  7. Customer requests Process requests from new customers and provide them with excellent service from day 1
  8. Customer transactions Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed
Education
Bachelor's Degree or equivalent certification/experience in Business Administration and Management
Experience
  • Minimum of 2 years in a branch role, typically CSR
  • Sales experience
  • Experience of handling and customer transactions and requests
Skills
  • Advanced knowledge of products and services
  • Good understanding of customer needs
Work Contract

Internal Stakeholders: All Consumer  Banking  Departments, Operations, Other ABK departments as necessary

External Stakeholders: ABK Customers, Visitors  

Competencies
Sales Persuasion
Technical/Professional Knowledge and Skills
Adaptability
Building Networks
Targeting Sales Opportunities
Portfolio Management
Building Trusting Relationships
High-Impact Communication
Direct/ Indirect Reports
  1. Direct Reports: 0
  2. Indirect Reports: 0