Relationship Officer - Retail Banking

Branch Manager

Manage relationships with customers through handling queries and marketing/selling products

1. Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
2. Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers
3. Products Explain products and services to customers in order to achieve sales
4. Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team
5. Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
6. Complaints Resolve issues and complaints from customers; escalate issue when outside authority
7. Customer requests Process requests from new customers and provide them with excellent service from day 1
8. Customer transactions Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed

• Minimum of 2 years in a branch role, typically CSR
• Sales experience
• Experience of handling and customer transactions and requests

• Advanced knowledge of products and services
• Good understanding of customer needs

Internal Stakeholders: All Consumer  Banking  Departments, Operations, Other ABK departments as necessary

External Stakeholders: ABK Customers, Visitors  

1. Direct Reports: 0
2. Indirect Reports: 0