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Relationship Officer
Date: May 18, 2022
Location: Kuwait
Company: AL AHLI BANK OF KUWAIT
Reports To
Branch Manager
Job Purpose
Manage relationships with customers through handling queries and marketing/selling products
Generic Accountabilities
Specific Accountabilities
- Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
- Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers
- Products Explain products and services to customers in order to achieve sales
- Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team
- Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
- Complaints Resolve issues and complaints from customers; escalate issue when outside authority
- Customer requests Process requests from new customers and provide them with excellent service from day 1
- Customer transactions Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed
Job Success Factors
- Retention of priority customers
- Effective handling of customer requests, applications etc.
- Achievement of sales targets
- Customer satisfaction with products
- High levels of customer service, positive feedback, minimum complaints
- Requests processed professionally
- Opportunities for sales identified and converted
- Complaints and issues handled well and quickly
Education
Bachelor's Degree or Equivalent Certification/Experience in Banking/Financial services
Experience
- Minimum of 2 years in a branch role, typically CSR
- Sales experience
- Experience of handling and customer transactions and requests
Skills
Work Contact
Interview Questions
JD Code