Senior Officer IT Change Management

Reports To

Head of IT Governance

Job Purpose

Manage, Monitor and Implement the approved change management processes and source code version control across all IT deliverables that are in-line with international standards and best practice

Generic Accountabilities

Specific Accountabilities

•    Change Requests: Handle all change request that ITD receives from Business and IT as well as ensuring that each CR has been adequately followed to meet the Change Management policy conforming to best practices and meeting the needs of the organization.
•    Meetings: Facilitate the cap meetings and ensuring that minutes of meeting is distributed on all attendees.
•    Follow up: coordinate and follow up with business stakeholders on behalf of IT regarding any Changes request to promote awareness. 
•    Quality Assurance: Monitor the IT change management process and activities to ensure compliance with approved change management process, corporate governance & regulatory/legal frameworks.
•    System Administration: handle the day-to-day administration of the “Service Desk Plus” SDP suite of tools, and ensuring quality of data entered
•    Reports: provide periodical and ad-hoc status reports to ITD management and business requesters.  
•    Change Management and change Implementation: Develop process flow diagrams to support standard operating procedures.
•    Governance (Shared for All Change Management Staff) 
•    ITD Dashboard: Assist in the ITD dashboard with periodical data updates of balance score and card Reporting 
•    Risk Requirements: Ensure that all IT Risk requirements are provided, Reviews and discussed before the final ORM Report is published 
•    Auditing: Ensure that all Internal\External Audit requirements are provided, Reviews and discussed before the final Audit Report is published 
•    Documentation: Support the Document management function for All ITD and maintain IT Governance documents as per the approved template & best practices

Job Success Factors

Education

Experience

•    At least 2 years of experience IT experience in a financial institution 

Skills

•    Banking background and good understanding of banking functions
•    Release Management version control, applications standards and quality assurance techniques.
•    Project management techniques and methodologies
•    Process improvement techniques
•    IT Change and release management 
•    Source code version control 
•    ITIL and/or COBIT certification

Work Contact

Internal:
•    All IT Groups and ABK Departments    

External:
•    External Audits

Interview Questions

JD Code

ITD 24.22