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Branch Manager

Date: Apr 27, 2021

Location: Smuha Branch (EGY41), Egypt

Company: AL AHLI BANK OF KUWAIT

Job Purpose

To lead a branch operation and ensure

 

1) Performance objectives are achieved

 

2) High customer service levels are delivered and

 

3) Risk/loss is minimized

 

4) Sales Targets are achieved

Key Accountabilities

1.            Branch management Propose plans and activities for the branch which align with BND’s overall objectives

2.            Sales Manage branch sales activities and deliver branch sales in line with budget

3.            Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.

4.            Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures, specifically monitor dormant, minors and deceased accounts as well as high risk clients

5.            Main Vault audits: random monthly vault audit to ensure compliance and accuracy

6.            Marketing Manage marketing and sales campaigns and initiatives in coordination with Retail division

7.            Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed

8.            Quality of service and effective communication Deliver timely services and effective communication with clients all the time

Education

Bachelor's Degree or Equivalent Certification/Experience

Experience

At least 10 years’ banking sector experience

Competencies & Skills

Technical Expertise,
Leading People,
Developing Capabilities,
Managing Resources,