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Sales & Services Head

Date: Feb 22, 2021

Location: Suez Branch (EGY47), Egypt

Company: AL AHLI BANK OF KUWAIT

Job Purpose

Deliver high quality service to customers through providing banking service

Key Accountabilities

GENERIC ACCOUNTABILITIES
• Sales Achieve sales targets covering all required banking products as per branch business objectives.
• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
• Products Explain products and services to customers in order to achieve sales
• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers; escalate issue when outside authority
• Customer requests Process requests from existing and new customers and provide them with excellent service
• Customer administration Send, receive and file confirmations and ensure transfers are properly processed
• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

Education
Bachelor's Degree or equivalent certification/experience
Experience

Minimum 6 years of experience in CS 

Competencies & Skills
Effective Communication,
Professional Ethics,
Customer Centric,
Result Focus,