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Teller - Branches

Date: Oct 15, 2020

Location: Kuwait


Position Title

Support Staff, RBD - Branches (Customer Service Representative)

Reports to

Branch Manager


Retail Banking



Job purpose

Deliver high quality service to customers through providing banking services

Key accountabilities



  1. Customer enquiries: Respond to customer enquiries and provide customer service and support
  2. Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
  3. Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
  4. Reconciliations: Perform end of day reconciliations accurately and on time
  5. Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
  6. Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
  7. Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
  8. Other: Perform any addition duties that assigned by Manager

Job success factors

  • High quality customer service
  • Requests/applications accurately processed
  • Returned cheques,, new ATM cards etc. handled without delay
  • Money transfers accurately processed
  • Successful identification of sales opportunities and transfer to a colleague
  • Accurate records of transactions etc.
  • Compliance with operational procedures and instructions, risk policies

Education &  experience


  • Diploma in Banking/ Management
  • Or equivalent experience


  • Knowledge of products & services
  • Understanding of customer needs
  • Knowledge of cash management processes


  • Experience gained as part of the ABK training programme
  • Experience of operational processes and procedures
  • Handling customer issues and providing customer service

 Accreditation & licensing

  • As required